FAQ
Wood
Is oak treated against insects?
Each beam is carefully treated with xylophene to prevent the proliferation of insects.
What should I do if a splinter appears?
There may be splinters or fine wood particles coming loose from the furniture.
You can sand the furniture with 120-grit sandpaper.
What finish should I choose?
Oakame offers two finishes: raw or planed antique oak.
Raw: the oak is brushed and sanded. However, we ensure that it is left as raw as possible in order to pay tribute to its history and ageing. If you like imperfections, cracks, holes, fine grooves and are looking for originality, this is the finish for you.
Planed: the oak is run through a machine called a planer. The aim is to remove the old oak film to create a clean, smooth and straight surface. The knots and grain of the oak are retained, but the result is a more " processed " appearance. If you like flat, straight surfaces and are looking for a modern look, this is the finish for you.
Wood care
Is the furniture protected?
A matt clear varnish is applied to interior models.
No treatment is applied to outdoor furniture.
How do I clean my furniture?
Clean regularly with a dry cloth to remove dust. Avoid using aggressive or abrasive cleaning products.
As the wood is varnished for the interior, stains will not mark it if they are cleaned quickly.
What should I do if there is a stain on my outdoor furniture?
Apply terre de Sommières as soon as possible, otherwise scrub with a quackgrass brush and soapy water. Rinse and leave to dry.
Cushions care
Can the cushions be removed?
All Oakâme cushions have removable covers and an undercover to hold the cushion components in place.
Are the cushions machine-washable?
Naturally, you can wash your cushion covers. Just make sure you turn them inside out and use cold wash programmes with a small centrifuge.
Can the cushions be left outside?
Oakâme outdoor cushions are designed to withstand harsh weather conditions (cold, rain, heat and UV). Naturally, you can leave them outside. However, it is advisable to bring them indoors if you are not going to be using them for a while, especially during the winter months.
NFC tag
How does the scan work?
You'll need to place your phone against the number plate on each piece of furniture just like a contactless payment with your mobile phone.
You'll receive a notification which you'll need to click on to go to the series page revealing the origins of the oak used to make your furniture.
Is my phone compatible?
All recent phones are equipped with NFC.
The most recent phones read NFC tags automatically, while older models will need to activate it in your settings.
Delivery & Returns
How does delivery work?
Our partner will contact you and arrange a convenient time.
Once the appointment has been made, our carrier will deliver the furniture to you with two drivers, and will take care of setting it up at the designated location and assembling it if necessary. To find out more, please read the Delivery and Returns section of our website.
What should I do if an item is damaged?
In the event of an apparent defect in the Products duly noted, Oakâme will replace the Products as soon as possible and at its own expense or proceed with a refund if the Products are no longer available. No return of goods will be accepted without the prior agreement of Oakâme. Any non-conforming Product must be returned in its original packaging, accompanied by a copy of the invoice and any other document that may have been supplied. To find out more, please read the Delivery and Returns section of our website.
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